Frequently Asked Questions

Creating an RS788 account takes only a few minutes. Click the registration button on the homepage, fill in your full name, date of birth, email address, mobile number and a secure password. You must be at least 18 years old to register. Once submitted, you will receive a confirmation to your registered email. KYC document verification is required before your first withdrawal can be processed.

Yes. RS788 is strictly for adults. You must be at least 18 years of age — or the higher minimum age required by the applicable operator license jurisdiction — to register and use the platform. Age verification is conducted as part of the mandatory KYC process. Any account found to belong to a person under the minimum qualifying age will be closed immediately and any associated winnings voided.

No. Each individual is permitted to hold only one registered account on RS788. Multi-accounting — opening two or more accounts under the same identity, device or payment method — is a serious breach of the Terms and Conditions. If RS788 detects duplicate accounts, all linked accounts will be closed and any balances may be forfeited. If you have lost access to your account, contact support rather than creating a new one.

KYC verification at RS788 typically requires a government-issued photo ID — your CNIC (Computerised National Identity Card issued by NADRA) is the most commonly accepted document for Pakistani users. You may also need proof of your current residential address such as a recent utility bill or bank statement, and in some cases proof of your payment method ownership. All documents must be clear, legible and current.

Use the Forgot Password link on the RS788 login page. Enter your registered email address and you will receive a password reset link. Follow the link to set a new secure password. If you no longer have access to your registered email, contact the RS788 support team at [email protected] with your account details and supporting KYC documentation so the team can verify your identity and assist with account recovery.

Log in to your RS788 account and navigate to the cashier or deposit section. Select your preferred payment method from those currently available and enter the PKR amount you wish to deposit. Follow the on-screen instructions to complete the transaction. Deposit processing times vary by method. Note that payment provider names referenced on RS788 such as HBL, UBL, Meezan Bank or Bank Alfalah are context only and do not imply those institutions endorse or support gambling.

Minimum deposit amounts on RS788 vary depending on the payment method selected and are displayed in the live cashier at the time of the transaction. All amounts are in Pakistani Rupees (PKR). Any figures mentioned elsewhere on the RS788 platform are illustrative examples only. Always check the current minimum deposit threshold in the cashier before completing a transaction.

Withdrawal processing times at RS788 vary by payment method and are subject to KYC verification status. Accounts that have completed full identity verification generally experience faster withdrawal processing. RS788 will endeavour to review and process approved withdrawal requests promptly, but cannot guarantee a specific timeframe as some delays may occur due to third-party payment network processing times beyond our control.

There are several reasons a withdrawal may be placed on hold at RS788. The most common are: KYC verification has not been completed, an active bonus with outstanding wagering requirements is attached to your account, the withdrawal request triggered a fraud or AML screening review, or additional identity documentation has been requested. Contact RS788 support at [email protected] with your withdrawal reference number for a specific update on your request.

RS788 does not charge its own platform fees on standard deposits or withdrawals. However, your payment provider — whether a bank such as HBL, UBL or Bank Alfalah, or a digital service — may apply its own transaction charges. RS788 has no control over and accepts no liability for fees levied by third-party payment providers. Always check your payment provider's current fee schedule before initiating a transaction.

RS788 covers a broad range of online gaming categories including live casino games such as live roulette, live blackjack and live baccarat with real dealers, video slots, classic slots, table games and a sports betting section covering cricket, football, UFC and other major events. Sports coverage includes Pakistan cricket matches, PSL T20 fixtures, ICC tournaments and international leagues. Game availability may vary based on your jurisdiction and account status.

Cricket betting on RS788 allows you to place wagers on a range of match outcomes and in-game events across formats including T20, ODI and Test cricket. Markets typically cover match winner, top batsman, top bowler, total runs, fall of next wicket and live in-play options during PSL T20 and ICC tournament fixtures. Odds are updated in real time. Always read the specific game and market rules in the platform before placing a bet.

RS788 covers PSL T20 fixtures as part of its cricket betting and sports content. Available betting markets during PSL season typically include match winner, player performance markets and live in-play options. Market availability depends on the operator's current sportsbook configuration and may vary by match or round. Check the live sports section during PSL season for up-to-date fixtures and available markets. RS788 does not imply any endorsement or affiliation with the PSL or any cricket governing body.

RTP stands for Return to Player — it is the theoretical percentage of total wagered money that a game pays back to players over an extended number of rounds. For example, a slot with an RTP of 96% would theoretically return PKR 96 for every PKR 100 wagered over millions of spins. RTP is a statistical average, not a guarantee of individual session results. Any RTP figures shown on the RS788 platform are illustrative unless explicitly stated otherwise. Always check the game provider's documentation for verified RTP data.

Games available through the RS788 platform are provided by established game software providers that use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin or hand. Live casino games use real dealers and physical game equipment streamed in real time. RS788 is an informational platform — for formal fairness certifications, refer to the individual game provider's licensing documentation.

Welcome bonuses at RS788 are offered to newly registered players on their first qualifying deposit. The bonus is credited to your account and carries specific wagering requirements — a multiplier applied to the bonus amount that must be completed before the funds become withdrawable. Each bonus also has a time limit, a maximum bet restriction while the bonus is active, and game contribution rates that vary by game type. Always read the specific bonus terms before opting in.

A wagering requirement — sometimes called a rollover or playthrough requirement — is the total PKR amount you must wager on qualifying games before any bonus funds or winnings derived from a bonus become eligible for withdrawal. For example, a PKR 1,000 bonus with a 30x wagering requirement means you need to place PKR 30,000 in qualifying bets before a withdrawal is approved. Not all games contribute equally — slots typically contribute at a higher rate than table games.

Bonus funds on RS788 are not directly withdrawable until all associated wagering requirements have been fully satisfied. Attempting to withdraw with an outstanding wagering requirement may result in the bonus and any associated winnings being forfeited. Once wagering requirements are complete, the cleared funds are transferred to your real money balance and become eligible for withdrawal subject to standard KYC and account verification checks.

Yes. All RS788 bonuses and free spin awards carry an expiry date stated in the specific promotion's terms. If the wagering requirements are not completed within the allowed time window, the bonus and any winnings generated from it are forfeited automatically. Check the expiry date of any active bonus in your account promotions section. RS788 does not reinstate expired bonuses under any circumstances.

Generally, only one active bonus can be held at a time on RS788 unless the specific promotion terms expressly permit stacking. Attempting to claim or activate two promotions simultaneously — when stacking is not permitted — may result in one or both offers being voided. Always complete or opt out of an existing bonus before activating a new promotion. If you are unsure about stacking eligibility for a specific offer, contact RS788 support before claiming.

To keep your RS788 account secure, use a strong unique password that you do not share with any other platform, enable two-factor authentication if available, always log out after each session — especially on shared or public devices — and never share your login credentials with anyone. RS788 staff will never ask for your full password, CNIC number, payment PINs or one-time codes via email or live chat. If you receive a suspicious message claiming to be from RS788, report it to [email protected] immediately.

RS788 offers a full suite of responsible gambling tools accessible from your account settings. These include deposit limits (daily, weekly or monthly PKR caps), loss limits, session time limits, reality check reminders, a short-term cool-off feature (24 hours to 30 days) and self-exclusion for periods of six months to permanent. Restrictions take effect immediately. For further information, visit the RS788 Responsible Gambling page.

You can activate self-exclusion on RS788 directly through Account Settings under the Responsible Gambling section. Choose a minimum exclusion period of six months or request permanent self-exclusion. The restriction takes effect within minutes and cannot be reversed during the active exclusion window. Alternatively, contact the RS788 support team at [email protected] with the subject line "Self-Exclusion Request" and your account username — the team will process it immediately, 24/7.

If you are concerned about your gambling behaviour, the most important step is to act early. Start by activating responsible gambling limits or self-exclusion on your RS788 account. Speak to a trusted family member, friend or mental health professional. Qualified counsellors, psychologists and support services are available in major Pakistani cities including Karachi, Lahore, Islamabad and Rawalpindi. Contact RS788 support at [email protected] for immediate account assistance. Remember: seeking help is a sign of strength.

RS788 is not in a position to provide legal advice. Pakistan's Prevention of Gambling Act 1977 places restrictions on gambling activities within Pakistan. RS788 does not claim that online gambling is licensed, approved or regulated by the Government of Pakistan, PTA, the State Bank of Pakistan or any Pakistani financial institution or authority. Users are solely responsible for understanding the laws applicable in their own jurisdiction before accessing and using any online gambling platform. This answer does not constitute legal advice.